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GOVERNANCE UNIT SUPPORT
What is Governance?
Governance Programming Guide
THE COMMUNITY SCORE CARD COP
CARE'S INSTITUTIONAL ACCOUNTABILITY
IG Guidance Note
PROGRAMMING & TOOLS
Local Participatory Development
Women's Political Empowerment
WAYS OF WORKING
Aid Transparency and Accountability
CARE LEARNING & PUBLICATIONS
Inclusive Governance Network News
Top Learning - IG Programming
IG Global Workshops
Quality & Accountability Wiki
Gender In Practice
CARE Country Office IG Strategies
CARE believes in poor and marginalised people having more influence over how services are delivered.
This means supporting service users to hold service providers to account for availability and quality of services provided to poor people.
HOW WE WORK
Headteacher showing teacher attendance list at SSAES project target school in Malawi
Community Score Cards (CSCs)
WHAT WE DO
Ethiopia, Malawi, Rwanda, and Tanzania
, CARE’s Community Score Card© (CSC) approach has contributed to strengthening service provision and community-state relations in the health, food security, water and sanitation and education sectors. In the
Maternal Health Alliance Project
, for example, CARE’s
cluster-randomized control evaluation
revealed that compared with communities where the CSC was not implemented, women’s satisfaction with health services significantly increased.
In Malawi, through the World Bank funded
CARE is implementing the CSC to decrease teacher absenteeism and increase the level of efficiency, transparency and accountability in the school textbook procurement process.
Ghana Strengthening Accountability Mechanisms (GSAM)
project works to strengthen citizen's oversight of capital development projects to improve local government transparency, accountability and performance.
In Kenya, with the support of DFID, CARE is implementing the community scorecard in the
Maternal and Newborn Health Improvement (MANI)
project. The initiative is working with the Bungoma Country Health Management Team to strengthen core health systems and increase survival of mothers and newborns by enabling poor women to access affordable and quality health services.
Journey for Advancement in Transparency and Accountability (JATRA)
project is using social audits, CSCs and budget monitoring to enhance social accountability in communities. Citizen Forums conducted Social Audits of the use and management of block grants used for community infrastructure including culverts, rain water discharge drains, drinking water tube-wells, school benches, and guard walls to prevent landslides. Communities undertook Community Score Card exercises, so that people could provide feedback to local governments regarding the allocation of social safety net benefits, and the use of local government block grants.
In Nepal, CARE supports the European Union (EU) and Austrian Development Agency (ADA) funded project
Sankalpa - 'Collaborative commitment for participatory and gender responsive budgets'
by supporting citizens in participatory budget monitoring and gender budgeting models. The project is building the capacity of rural communities, particularly women, to understand monitor, and advocate around the use of various decentralised funding sources.
Since 2006, CARE International in Egypt has been taking the lead in working on
Governance and Social Accountability projects
and interventions on local, sub-national, national levels in addition to the MENA region.
See CARE's 2-page overview of our Social Accountability work:
CIUK Social accountability 2pp insert (10).pdf
See here for example of CARE's social accountability work in FCAS:
Vijana Juu IAWG poster DRAFT 10.31 final.pptx
What is social accountability?
can be defined as an approach towards building accountability that relies on civic engagement, i.e., in which it is ordinary citizens and/or civil society organizations who participate directly or indirectly in exacting accountability (World Bank, 2004).
The aim of this civic engagement is to stimulate demand from citizens and thus put pressure on
the state or private sector to meet their obligations to provide quality services. The supply side of this equation is about building
state capability and responsiveness
What does it mean in practice?
Social accountability mechanisms are separate from conventional accountability mechanisms such as political checks and balances, accounting and auditing systems, administrative rules and legal procedures. However, the former can complement, reinforce and in some cases activate the latter. Examples of social accountability mechanisms include:
Freedom of information petitions
Citizen report cards
community score cards
of public service delivery;
public expenditure tracking
Citizen advisory boards;
There are various different
types of social accountability
Equally, in current academic debate there are a number of
about what makes social accountability work or not.
CARE uses a variety of social accountability tools, including community score cards, community score boards, participatory budgets and budget monitoring and other locally tailored citizen monitoring initiatives. In particular, CARE has built its reputation in social accountability in the use of community score cards.
Please see the
Community Score Card CoP
to find out more about CARE's tools and learning in this area.
For a summary on the range of tools and approaches CARE uses, please see
CARE's Experience in Social Accountability
Social accountability in Latin America
In the region, CARE has focused its efforts on the
of maternal and infant health services and
Social accountability in Africa
CARE Malawi is a pioneer of
community score cards
. As such, CARE has modified and adapted this tool to different local contexts across the continent.
Social accountability in Asia
CARE is employing a variety of tools and approaches such as
community score cards
to help strengthen demand-driven accountability in the region.
Social accountability in the Middle East
Affiliated Network for Social Accountability
(ANSA) for the Arab world and has ample experience using
community score cards
to improve service delivery.
Key Tools & Resources
Overseas Development Institute-UNICEF
Social Audit Toolkit
Social Accountability: An Introduction to the Concept and Emerging Practice
Mapping Context for Social Accountability: A Resource Paper
Citizen Charter Manual
Community Score Card
Social Accountability in anti-corruption programming:
Claudia Baez Camargo & Franziska Stahl
(2016), Social accountability: A practitioner’s handbook
Social Accountability A practitioner's handbook Anti-corruption.pdf
Post 2015 Advocacy Resources
For more information, please contact the Senior Governance Advisor for Asia, Rebecca Haines, at
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